I would be baffled by all of the intricacies of travel planning. I know that Jeannie gets all of the best deals available and all of the things I might not have even thought of, like the all important trip insurance. It is a great feeling in this world of automated everything to have a real person I can contact who will treat me like a real person as well. With Jeannie, you are never just an account number! I e-mail Jeannie with either my chosen destination or sometimes my time period available and she lets me know what my choices are. Because she knows my preferences, she guides me to the best deal for me. One time I needed a quick get-away - like the next week - and she found a ship with the type of stateroom I like and the whole process was done in a couple of days. Yay! It's hard to fill in the destination box: My husband and I have visited so many wonderful places that we might not have chosen if left to our own devices.